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Return Policy

Customer satisfaction is our prime motive. Our top mission is to provide high quality products above the industrial standard. If you are not completely satisfied with our product, and/or it does not meet the industrial standard, we will replace your products or refund your purchase if eligible.

If you wish to exchange or return your purchase and cannot visit our store, simply fill out the RMA Form (in order to expedite, please ensure the RMA form is completed thoroughly). You can also submit your RMA form via email: rma@smartmicrousa.com or fax: 972-820-9516. A RMA number would be issued by e-mail within 48 business hours.

A RMA number is required for all refunds or returned items. If the item is DOA, you must contact us within 7 (seven) days after the package delivery date for an exchange.

The RMA number will be voided after 7 business days of issuing date. The returned item has to be in the original packaging with your RMA number written outside of the package. All returned screens must have all original labels in place and before of any signs of usage, tampering and dents. Please note that you are responsible for all shipping and handling costs when affecting a return of DOA, wrong part order, and non-used part, and warranty exchanges.

Refunds for items returned within 30 (thirty) days of the purchase date will be credited to the same payment method used for the original purchase. Items returned after the 30 (thirty) days period of the purchase date will only be eligible for exchange. Please note that the original Shipping and handling charges are not refundable. A traceable, insured return package is highly recommended.

All non-defective, wrong part order, and part not used return will occur a 20% restocking fee.

You can always contact us if you have questions or need any assistance.